Returns
I offer full refund if you wish to cancel your order. Please contact me directly within 14 days of receiving your items. All products must be undamaged and sealed. Please note that opened or damaged items won't be accepted. It should be noted that the customer is responsible for postage costs.
To arange a return send a mail to
urbancards.uk@gmail.com
Refunds
Once inspected and aproved your return will be automatically refunded in full within 7 working days. If more than 14 days has passed since your refund was approved please send a mail to
urbancards.help@gmail.com .
REFUNDS ON PREORDERS:
You can cancel your preorder anytime you wish. An refund will be sent to you on the spot. A small fee of 3% could aply in case the amount to be refunded is above 50£.
Any preorder that can't be fullfiled due to shortage will be refunded in full on the spot. Notice that the refund might take 5 working days to clear in case of card payment.
Sale Items
Unfortunately, i don't accept returns on sale items.
Damaged Items
I offer a 30-day return policy on damaged or incorrect items, free of postage. You must provide pictures of the damaged item with the posting label and of the product inside to
urbancards.help@gmail.com.
A full refund or a sostitute of the damaged item will be provided within 7 days of reciving the parcel back.
Orders returned due to incomplete address
It is the customers' responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. I reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return's policy.